Effective Date: 03-10-2024

1. Introduction

Welcome to Stay Matters. By accessing or using our website (staymatters.com), you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Offered

Stay Matters provides hotel booking services across India. Users can select properties and contact us via our website or phone for bookings.

3. Booking Process
  1. Selection of Property: Users can browse hotels and select properties based on their preferences.
  2. Contact: Users must fill out the Google Form or call us to initiate the booking process.
  3. Payment: A 50% deposit is required at the time of booking. The remaining balance will be due upon check-in.
4. Payment Terms

Payments are accepted through a secure payment link. Users are responsible for ensuring that all payment information is accurate. Stay Matters is not liable for any transaction errors.

5. Cancellation and Refund Policy
  • Cancellation by User: Users can cancel their bookings up to 48 hours before check-in for a full refund of the deposit. Cancellations made less than 48 hours before check-in may incur a penalty of the deposit amount.
  • Cancellation by Stay Matters: If we need to cancel your booking, a full refund will be provided.
6. Responsibilities

Stay Matters is responsible for facilitating the hotel booking process from check-in to check-out. However, we are not responsible for any issues related to the hotel services, including but not limited to room conditions, amenities, and other services provided by the hotel.

7. Limitation of Liability

Stay Matters shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or any inability to use them.

8. Modifications to Terms

Stay Matters reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after any modifications constitutes acceptance of the revised terms.

9. Governing Law

These Terms and Conditions shall be governed by the laws of India.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us at 8861238388 /  staymatterslive@gmail.com